bc99 Privacy Policy
Your Information Is Our Responsibility

1. Introduction and Overview

bc99 ("we", "our", "platform") operates a trusted online casino and betting platform for users in Bangladesh. This privacy policy explains what information we collect about you when you use bc99's website (https://bc99.cam), how we process that information, and under what circumstances we share it with third parties.

This privacy policy applies to all services, products, and digital channels of bc99. By registering an account or using any service on our platform, you are considered to have accepted the terms of this privacy policy.

We believe transparency is the best policy. That is why bc99 is committed to being fully transparent about what information it holds about its users and how that information is used. Protecting your privacy is an integral part of our business responsibility.

2. Data Collection

bc99 collects specific types of information in order to provide its services properly. The information we collect falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers and bank account details)
• Identity verification documents (National ID card or passport details)
• Contact information provided via live chat or email

2.2 Automatically Collected Information

Information recorded automatically when you use our platform:

• IP address and device information
• Browser type and operating system
• Login time, session duration, and activity logs
• Betting history, win/loss records, and transaction details
• Preferred games and playing pattern information
• Website navigation patterns (via cookies)

3. Purpose of Data Use

bc99 uses collected information only for lawful and defined purposes. Details are outlined below:

3.1 Account Management and Service Delivery

• Completing your account registration and verification process
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotional offers
• Managing the VIP program and distributing rewards

3.2 Security and Compliance

• Identity verification and fraud prevention
• Complying with anti-money laundering (AML) regulations
• Preventing minors from creating accounts
• Detecting and preventing suspicious activity

3.3 Service Improvement

• Improving the technical performance of the platform
• Enhancing the user experience
• Planning new games and features
• Monitoring and improving customer service quality

3.4 Communication

• Sending important account-related notifications
• Sending transaction confirmations and receipts
• Issuing security alerts
• Sending promotional offers and updates with your consent

4. Data Storage and Security

bc99 treats the security of your personal information with the utmost importance. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

4.1 Technical Security Measures

• All data transmissions are secured using SSL (Secure Socket Layer) encryption technology
• Financial information is stored with the highest level of encryption
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, financial records may be retained for a specified period as required by regulatory authorities.

4.3 Data Breach Notification

If a data breach occurs and it poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible.

5. Sharing Data with Third Parties

bc99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Service Providers

Necessary information may be shared with trusted organisations that assist in operating our services, such as payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure providers, and fraud prevention service providers. These organisations are contractually bound to use the information only for specified purposes and in accordance with our instructions.

5.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, a lawful request from law enforcement, or applicable legal obligations. In such circumstances, we will endeavour to notify you in advance where legally permitted.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, the new owner will be required to comply with the terms of this privacy policy.

6. Cookies and Tracking Technologies

bc99 uses cookies and similar tracking technologies to improve your user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform. Without these, the website cannot function properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand how users interact with the platform, which helps us improve our services.
• Security Cookies: Help protect your account and prevent fraud.

6.2 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to stop working properly. For detailed questions about cookies, please contact our support team.

7. Your Rights

As a bc99 user, you have the following rights over your own information:

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of your information if it is incomplete or inaccurate.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances, although this right may be limited where legal obligations apply.
• Right to Restrict Processing: You have the right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: You have the right to receive a copy of the information we hold about you in a structured, machine-readable format.
• Right to Object: You have the right to object to your information being used for specific purposes.
• Right to Withdraw Consent: Where information is processed on the basis of your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please email [email protected]. We will respond to your request as quickly as possible.

8. Protection of Minors

bc99 strictly provides services to users aged 21 and above. Preventing minors from participating in online gambling is a core part of our institutional responsibility.

• We carry out an age verification process at the time of registration.
• In cases of doubt, age is verified through identity documents.
• Accounts identified as belonging to minors are closed immediately and any deposited funds are returned.
• We do not knowingly collect any personal information from minors.

If you believe a minor is using our services, please let us know at [email protected].

9. Changes to the Privacy Policy

bc99 may update this privacy policy from time to time in response to changes in its business operations, legal requirements, or technology.

For any significant changes, we will notify you by one of the following methods:

• Sending notifications to your registered email address
• Posting a public notice on the main page of the website
• Asking for confirmation of acceptance of the new policy at the time of login

If you continue using bc99 after the changes, you will be considered to have accepted the updated privacy policy. If you object to the changes, the option to close your account will always remain open.

The date of each update will be mentioned at the top of this page under the "Last Updated" section.

10. Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. The bc99 support team provides service in Bengali seven days a week, twenty-four hours a day.

If your data protection complaint is not resolved through us, you have the right to file a complaint with the relevant data protection authority in your country.